If you cannot select a device on the website, it is likely because a test is currently in progress on the equipment. Once the test is completed or ends due to an error, the device will switch to a standby state on the web, allowing you to select the test equipment. If the device remains unselectable after the test has ended, refreshing the webpage might resolve the issue. If you continue to experience difficulties selecting the device, please contact customer service or reach out via KakaoTalk consultation.
The "No response from the server" error message means that AniScan's server is not properly receiving data. Here are some common causes and solutions:
Connection Issues: Most often, this is due to the device not being properly connected to Wi-Fi or a LAN cable.
Internet Connectivity: If the device is physically connected to Wi-Fi or a LAN cable, it might not be connected to the internet. Reasons for this could include:
Internet service providers limiting the number of simultaneous connections.
Network restrictions due to router configuration errors.
Network Port Blocking: Rarely, the issue might be due to the internet service provider blocking network ports needed for time synchronization.
Server Downtime: The error could also appear if the server is down.
If the issue persists, please contact customer service or use KakaoTalk consultation.
This error message appears when the type of test kit requested does not match the type of kit actually used. Please check that the kit number matches. If there is no issue with the kit number, please contact customer service or reach out via KakaoTalk consultation.
This message appears when the type of test kit requested does not match the type of kit actually used. Please verify that the kit numbers match. If the kit numbers are correct and the issue persists, please contact customer service or reach out via KakaoTalk consultation.
This error indicates that the type of test kit requested does not match the type of kit actually used. Please verify that the kit numbers match. If there is no issue with the kit number and the problem persists, please contact customer service or reach out via KakaoTalk consultation.
This error occurs when the type of test kit requested does not match the type of kit actually used. Please verify that the kit numbers match. If the kit numbers are correct and the issue persists, please contact customer service or reach out via KakaoTalk consultation.
Reusing a kit that has already been used will cause an error. Please perform the test again using a new kit.
Reusing a kit that has already been used will cause an error. Please perform the test again using a new kit.
This error occurs when the country information of the kit does not match the country information of the user account. Please contact customer service or reach out via KakaoTalk consultation for further assistance.
This error indicates that the network is not connected. Even if the wireless or wired LAN is physically connected, it might not be connected to the internet due to settings or other reasons (e.g., improper IP address allocation or service provider connection limits). Please check the communication environment within the hospital. If there are no issues, it means the server is not properly connected. This could be due to a temporary server shutdown or a problem with the service provider.
This error indicates that the network is not connected. Even if the wireless or wired LAN is physically connected, it might not be connected to the internet due to settings or other reasons (e.g., improper IP address allocation or service provider connection limits). Please check the communication environment within the hospital. If there are no issues, it means the server is not properly connected. This could be due to a temporary server shutdown or a problem with the service provider.
