AniScan

Chapter 1 General Provisions

Article 1 [Purpose]

These Terms and Conditions are intended to set forth the conditions and procedures for use of AniScan and related services (the "Service") provided and operated by Biattic Inc. (the "Company"), as well as the rights, obligations, and responsibilities of the Company, users, and members.

Note: These Terms shall also apply, to the extent not inconsistent with their nature, to transactions conducted electronically through PCs, wireless devices, mobile applications, websites, or similar means.

Article 2 [Notice and Application]

The Company shall post or otherwise notify users or members of the contents of these Terms through the Service interface or by other reasonable means.
The Company shall make legally required business information available on the initial screen of the Service or through a linked screen, including its trade name, representative, business address, contact information, and other mandatory disclosure items.
The Company may amend these Terms to the extent permitted under applicable laws.
If the Company amends these Terms, it shall specify the effective date and reasons for amendment and provide notice at least seven (7) days prior to the effective date. If the amendment is unfavorable to members, the Company shall provide notice at least thirty (30) days in advance and also notify members by reasonable means such as email or in-service notice.
Even where the Company states that a member's failure to express intent within a specified period shall be deemed consent, any amendment unfavorable to members shall only take effect to the extent permitted by applicable law.
If a member does not agree to the amended Terms, the member may terminate the service agreement. Continued use of the Service after the effective date may be deemed acceptance of the amended Terms, provided that no provision contrary to applicable law shall apply.

Article 3 [Supplementary Rules]

Any matters not provided for herein and the interpretation of these Terms shall be governed by applicable laws and regulations, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Personal Information Protection Act, and general commercial practices.

Article 4 [Definitions]

The terms used in these Terms shall have the meanings set forth below:
1. "Member" means a person who enters into a service agreement with the Company and is entitled to continuously use the Service.
2. "ID" means a combination of letters and numbers designated by a member or approved by the Company for identification and use of the Service.
3. "Password" means a combination of letters, numbers, or symbols set by a member for identity verification and protection of account information.
4. "Administrator" means a person designated by the Company for overall management and operation of the Service.
5. "Termination" means ending the service agreement by either the Company or the member.
6. "Paid Service" means any service or content for which a member pays consideration to the Company.
7. "Equipment" means any device provided or sold by the Company for use in connection with the Service.
8. "Points" or "Coupons" means electronic credits or benefits granted or sold by the Company under its separate policies.

Chapter 2 Service Use Agreement

Article 5 [Membership Registration]

A user may apply for membership by completing the registration form designated by the Company and indicating consent to these Terms and related policies.
The Company shall register the applicant as a member unless the applicant falls under any of the following:
1. The applicant previously lost membership under these Terms; provided, however, that re-registration may be permitted if at least three (3) years have passed and the Company approves such re-registration.
2. The registration information contains false statements, omissions, or errors.
3. The Company reasonably determines that registration would cause significant technical or operational difficulty.
Information required for registration shall be limited to the minimum necessary for provision of the Service, and details shall be governed by the Privacy Policy.
If any registered information changes, the member shall update such information online or notify the Company within a reasonable time.
Mandatory information may vary depending on the country or region.

Article 6 [Use of Service and Restrictions]

Certain services provided by the Company may only be available where equipment provided by or purchased from the Company is linked to the member's account after registration. Specific availability shall be as indicated in the Service interface.
Unless special circumstances exist, the Company shall provide the Service 24 hours a day, 365 days a year. However, the Service may be temporarily suspended for inspection, maintenance, replacement, failure of facilities, communication outages, service upgrades, or other reasonable operational needs.
Where scheduled inspection or maintenance is required, the Company shall provide prior notice through the Service. In urgent situations such as emergency failure response, notice may be given afterward.
If overseas servers or infrastructure are used, this Article shall apply equally, and the Company may use Korea Standard Time as the operational reference where necessary.
Members are responsible for backing up any data or materials uploaded to the Service. Except where required by law or expressly stated by the Company, the Company has no obligation to individually back up such materials.
The Company may take measures such as suspension of posting, restriction of access, or deletion of uploaded materials where it reasonably determines that such materials clearly violate applicable laws or these Terms, infringe third-party rights, or materially interfere with stable operation of the Service.
As a general rule, before taking the measures set forth above, the Company shall notify the member of the reason and provide an opportunity to explain. However, if urgent action is required, the Company may take action first and notify the member without undue delay thereafter.
If a member falls under any of the following, the Company may request correction within a reasonable period and, where necessary, restrict or suspend the member's access. In serious or urgent cases, the Company may take immediate action:
1. Registering false information at the time of application
2. Failing to pay any amount owed to the Company by the due date
3. Interfering with another person's use of the Service or misappropriating another person's information
4. Using the Service in violation of law, these Terms, or public order and morals

Article 7 [Obligations of the Company]

The Company shall refrain from acts prohibited by applicable law or contrary to public order and morals and shall endeavor to provide the Service continuously and stably in accordance with these Terms.
Unless special circumstances exist, the Company shall provide the Service to users whose membership registration has been completed.
The Company shall protect users' personal information in accordance with applicable laws and the Privacy Policy and shall not provide such information to third parties unless required by law or permitted by the user's consent.
If opinions or complaints submitted by users are deemed justified, the Company shall process them. If immediate processing is difficult, the Company shall inform the user of the reason and expected schedule.
If the Company changes any service details due to technical specification changes or similar reasons, the Company shall notify users by a reasonable means available to it.

Article 8 [Obligations of Users]

Users shall not engage in any of the following acts:

Unauthorized use of another member's ID or account
Acts intended for criminal conduct or related to criminal conduct
Acts contrary to public morals or social order
Acts that defame, insult, or harass others
Acts that infringe another person's intellectual property rights, portrait rights, privacy, or other rights
Unlawfully collecting or storing another person's personal information
Hacking, distributing malicious code, or causing service disruption
Repeated transmission of advertising or promotional information against another person's will
Using the Service for commercial advertising or promotional purposes without prior approval from the Company
Any act that interferes with or is likely to interfere with stable operation of the Service
Acts that violate applicable laws and regulations
Any other act that materially disrupts normal service operation

Article 9 [Provision of Information]

The Company may provide members with information and notices deemed necessary for use of the Service by email, in-service notice, text message, or other reasonable means.
The Company may transmit advertising information to the extent permitted under applicable law, and members may opt out in accordance with applicable law.

Article 10 [Points and Coupons]

Points and coupons may be granted through in-service purchases, promotions, events, or other methods designated by the Company. Detailed conditions shall be governed by separate policies or notices within the Service.
Points and coupons may be used only for services or content designated by the Company and, unless expressly permitted by law or by the Company, may not be exchanged for cash or any other property value.
As a rule, points and coupons may only be used within the account through which they were obtained.
The Company may adjust points or coupons where there is a reasonable basis such as event expiration, correction of fraudulent use, or correction of system error. If any adjustment is unfavorable to members, prior notice shall be given where applicable.

Article 11 [Paid Services, Withdrawal, and Refunds]

The Company shall provide any Paid Service purchased by a member in accordance with the details shown on the Service interface or payment screen. However, provision may be delayed due to force majeure or similar causes.
The content, period of use, conditions, price, payment method, availability of withdrawal, and any limitations thereon for a Paid Service shall be displayed on the payment screen or a separate notice page.
Members may request withdrawal of purchase or termination of a Paid Service in accordance with applicable law. However, where withdrawal is restricted by law for digital content or similar items, such restriction shall apply only if the Company has clearly given prior notice as required by law.
If a Paid Service is not provided or has a material defect due to reasons attributable to the Company, the member may request a refund for the unused portion or compensation equivalent thereto.
Refunds requested due to a member's change of mind shall be governed by applicable law and the Company's refund policy. If any portion has already been used or consumed, the refundable amount may be limited to that extent, but only to the extent permitted by applicable law.
Where grounds for refund are recognized, the Company shall proceed with the refund without undue delay in accordance with applicable law or Company policy.

Chapter 3 Termination and Restriction of Use

Article 12 [Termination and Restriction of Use]

A member may request termination of the service agreement at any time in accordance with the procedures established by the Company.
If the Company has loaned equipment to the member, the member shall return such equipment in accordance with the termination procedure. Equipment purchased by the member shall be governed by the Company's separate policy.
If a member commits any of the following acts, the Company may require correction within a reasonable period and, in urgent cases, may restrict use of the Service or terminate the agreement without prior notice:
1. Stealing another person's Service ID or password
2. Intentionally interfering with operation of the Service
3. Registering with false information
4. Intentionally distributing content that materially harms public order and morals
5. Using the Service for unlawful purposes or for purposes harmful to the public interest
6. Infringing another person's rights or causing substantial disadvantage to another person
7. Otherwise materially violating these Terms or applicable law
Unless special circumstances exist, where the Company restricts use or terminates the agreement under this Article, it shall notify the member of the reason therefor.

Chapter 4 Damages and Miscellaneous

Article 13 [Damages]

If damage occurs to a member due to reasons attributable to the Company, the Company shall compensate for such damage in accordance with applicable law.
With respect to free services, the Company shall bear liability only to the extent permitted by applicable law, and nothing herein shall exempt the Company from liability for willful misconduct or gross negligence.
With respect to Paid Services, if a member suffers damage due to reasons attributable to the Company, the Company shall provide compensation or a refund in accordance with applicable law and these Terms.
If a member causes damage to the Company by violating these Terms or applicable law, the Company may claim compensation from the member.

Article 14 [Disclaimer]

The Company shall not be liable for failure to provide the Service due to force majeure events, including natural disasters, war, terrorism, suspension by a telecommunications carrier, or similar events beyond the Company's reasonable control.
The Company shall not be liable for service disruption caused by reasons attributable to a member.
The Company shall not be liable for loss of expected profits from use of the Service; provided, however, that this shall not apply where caused by the Company's willful misconduct or gross negligence.
The Company does not guarantee the accuracy or reliability of information, materials, or facts posted by members or provided by third parties through the Service, unless the Company expressly guarantees the same.
This Article shall apply only to the extent permitted by applicable law and shall not be construed as excluding or limiting liability of the Company for willful misconduct or gross negligence.

Article 15 [Dispute Resolution]

The Company shall maintain procedures and responsible personnel necessary to reflect legitimate opinions or complaints raised by users and to provide relief where appropriate.
The Company shall give priority to handling complaints and opinions submitted by users. If prompt handling is difficult, the Company shall notify the user of the reason and expected schedule.
If a dispute arises between the Company and a user, the parties shall make a good-faith effort to resolve the dispute amicably and may use dispute resolution procedures available under applicable law where necessary.

Article 16 [Governing Law and Jurisdiction]

Any dispute or litigation between the Company and a user shall be governed by the laws of the Republic of Korea.
The competent court for any dispute between the Company and a user shall be determined in accordance with applicable law.

Supplementary Provision

These Terms shall take effect on May 1, 2018.

Biattic Inc. (the "Company") establishes and operates this Privacy Policy in accordance with Article 30 of the Personal Information Protection Act to protect the personal information and rights of data subjects (the "Members") and to promptly and smoothly handle grievances related to personal information. If the Company amends this Privacy Policy, it will provide notice through website announcements (or individual notices).

Article 1 Purpose of Processing Personal Information

The Company processes personal information for the following purposes. Processed personal information is not used for purposes other than those listed below, and if the purpose of use changes, prior consent will be obtained.
1. Website membership registration and management: confirming intent to register, identifying and authenticating users for membership services, maintaining and managing membership status, identity verification under limited identity verification systems, preventing fraudulent use of services, and providing various notices and announcements.
2. Provision of goods or services: delivery of goods, provision of services, issuance of invoices, provision of content, customized service provision, identity verification, age verification, fee payment and settlement.
3. Use for marketing and advertising: development of new services (products), provision of customized services, provision of event and promotional information and opportunities to participate, service provision and advertising based on demographic characteristics, verification of service effectiveness, analysis of access frequency, and statistics on Members' service usage.

Article 2 Consent to Collection and Use of Personal Information

The Company provides procedures for obtaining users' consent at the time of membership registration or for use of service terms, including collection and use of personal information.

Article 3 Items of Personal Information Collected and Collection Methods

For membership registration, smooth customer consultation, and provision of various services, the Company collects the following personal information at initial registration and ordering.
1. Collected personal information items (basic): name, login ID, password, email, phone number, address.
During service use or business processing, the following information may be automatically generated and collected.
1. IP address, cookies, service usage records, access logs, purchase records, service suspension records, and improper purchase records.
During use of additional and customized services, the following information may be collected only for users of such services.
1. Address, contact information, mobile carrier, account number, etc.
During use of paid services, the following payment information may be collected.
1. Credit card payment: card issuer name, card number, etc.
2. Mobile phone payment: mobile number, carrier, payment approval number, etc.
3. Account transfer: bank name, account number, etc.
4. Gift certificate use: gift certificate number.
During use of diagnostic services, the following information may be collected.
1. Pet name, chart number, etc.
The Company collects personal information through the following methods.
1. Website, written forms, fax, phone, customer inquiry board, email, event participation, delivery requests.
2. Provision from partner companies.
3. Collection through generated information collection tools.

Article 4 Purposes of Collection and Use of Personal Information

The Company uses collected personal information for the following purposes.

Performance of contracts for service provision and fee settlement related to service provision, content provision, provision of specific customized services, shipment of goods or invoices, identity verification, purchase and fee payment, and fee collection.
Identity verification and personal identification for use of membership services and limited identity verification systems, prevention of fraudulent or unauthorized use by problematic members (permanently suspended members whose contracts were terminated under Article 11(3), Chapter 3 of AniScan Terms of Use), verification of duplicate registration, confirmation of intent to register, limits on registration and number of registrations, age verification, verification of legal guardian consent when collecting personal information of children under age 14, subsequent verification of the legal guardian, preservation of records for dispute resolution, handling civil complaints including grievance handling, and delivery of notices.
Development of new services and customized services, service provision and advertising based on statistical characteristics, verification of service effectiveness, provision of event and promotional information and participation opportunities, analysis of access frequency, and statistics regarding Members' service usage.

Article 5 Processing and Retention Period of Personal Information

Personal information is processed and retained within the period of retention and use of personal information, or within the period consented to by the data subject at the time of collection. Users' personal information is destroyed once the purpose of collection or provision has been achieved. If a Member withdraws membership, submits false personal information, or has an ID deleted due to problematic member status, collected personal information is completely deleted and processed so it cannot be used for any purpose. However, the following information is retained for the periods stated below for the specified reasons.
1. Grounds for retention under internal Company policy.
  1. Records of fraudulent use.
    1. Reason for retention: prevention of fraudulent use.
    2. Retention period: 3 years.
2. Where retention is required by applicable laws and regulations, the Company may retain Members' personal information for a certain period prescribed by law even after achieving the purposes of collection and use. Personal information is destroyed without delay when the purposes of collection and use have been achieved, but in the following cases it may be retained for the stated periods and shall not be used for any other purpose.
  1. Records related to collection/processing and use of credit information: 3 years.
  2. Records related to consumer complaints or dispute handling: 3 years.
  3. Records related to payment and supply of goods: 5 years.
  4. Records related to contracts or withdrawal/cancellation of subscription: 5 years.
  5. Records related to labeling/advertising: 1 year.

Article 6 Provision of Personal Information to Third Parties

The Company does not provide personal information to third parties except where a Member gives separate consent, special legal provisions apply, or other cases under Article 17 of the Personal Information Protection Act apply.

Article 7 Rights of Users and Legal Representatives and Methods of Exercising Rights

Members may exercise the following personal information protection rights at any time.
1. Request confirmation and access to personal information.
2. Request correction where errors exist.
3. Request membership termination or deletion of personal information (however, deleting personal information essential for service provision may make related services unavailable).
4. Request suspension of processing.
Members may terminate the service use agreement pursuant to the terms in the Service, and personal information may be retained upon termination. However, in cases falling under each subparagraph of Article 5(2), personal information may be retained for a specified period under applicable laws.
If a Member requests correction or deletion of personal information, the Company confirms identity and takes necessary measures without delay.
If the Company collects, uses, or provides personal information of children under age 14, it obtains consent from the legal representative. Rights may be exercised through an agent such as the legal representative of the data subject or an authorized person. In such case, a power of attorney in the form of Appendix Form No. 11 of the Enforcement Rules of the Personal Information Protection Act must be submitted.
If correction or deletion is requested for erroneous personal information, the Company does not use or provide such information until correction or deletion is completed. If incorrect personal information has already been provided to a third party, the Company notifies the third party of the correction result without delay so that correction can be made.
For personal information terminated or deleted at a user's request, the Company processes it in accordance with the "Processing and Retention Period of Personal Information Collected by the Company" and ensures it cannot be viewed or used for any other purpose.
Rights under Article 7(1) may be exercised against the Company in writing, by email, fax, etc., in accordance with the Enforcement Rules of the Personal Information Protection Act, and the Company will take action without delay.

Article 8 Procedure and Method of Destruction of Personal Information

As a general rule, personal information is destroyed without delay when the retention period expires or the purpose of processing has been achieved.
Destruction procedure: Information entered by Members is transferred to a separate DB (or separate documents in paper form) after purpose achievement and is stored for a certain period according to internal policy and related laws, then destroyed, or destroyed immediately. Personal information transferred to the DB is not used for any purpose other than those required by law.
Destruction period: If the retention period has expired, users' personal information is destroyed within 5 days from the end date of the retention period. If personal information becomes unnecessary due to achievement of processing purpose, service abolition, business termination, etc., it is destroyed within 5 days from the date recognized as unnecessary.
Destruction method: Printed personal information is destroyed by shredding or incineration, and personal information stored in electronic file form is destroyed using technical methods that prevent record recovery, such as file deletion.

Article 9 Measures to Ensure Security of Personal Information

Under Article 29 of the Personal Information Protection Act, the Company takes the following technical, managerial, and physical measures to ensure security of personal information.

Regular internal audits: Regular internal audits (once per quarter) are conducted to ensure stability related to handling personal information.
Minimization and training of personnel handling personal information: Employees handling personal information are designated and limited to responsible personnel to minimize and manage access.
Establishment and implementation of internal management plans: Internal management plans are established and implemented for safe processing of personal information.
Technical measures against hacking, etc.: To prevent leakage and damage of personal information caused by hacking or computer viruses, the Company installs security programs, performs regular updates and inspections, installs systems in areas with controlled external access, and monitors/blocks access technically and physically.
Encryption of personal information: Users' passwords are encrypted for storage and management and are known only to the user. Important data is protected with additional security features such as encryption of files and transmitted data or file-lock functions.
Retention of access records and prevention of forgery/alteration: Access records to personal information processing systems are retained and managed for at least six months, and security functions are used to prevent forgery, alteration, theft, or loss.
Restriction of access to personal information: Necessary measures are taken to control access by granting, changing, and revoking access rights to database systems processing personal information, and unauthorized external access is controlled using intrusion prevention systems.
Access control for unauthorized persons: Physical storage locations where personal information is kept are separately designated and operated under established access control procedures.

Article 10 Installation, Operation, and Refusal of Automatic Personal Information Collection Devices

For user convenience, the Company uses cookies to store and retrieve usage information.
A cookie is a small amount of information sent by a server used to operate a website to the user's computer browser and may be stored on the hard disk of the user's PC.
Purpose of cookie use: Cookies are used for user convenience, such as storing ID at login, popup blocking, and storing contact information when using paid services.
Installation, operation, and refusal of cookies: Cookie storage may be refused by setting options in Tools > Internet Options > Privacy in the web browser. However, if cookie installation is refused, login and use of some services may be difficult.

Article 11 Personal Information Protection Manager

The Company is responsible for overseeing personal information processing operations and designates the following personal information protection manager to handle complaints and damage relief related to personal information processing.
Personal Information Protection Manager

Company: Biattic Inc.
Name: Biattic Customer Support Team
Contact: +82-2-1522-6125
Email: [email protected]
Fax: +82-70-8220-9029

Working hours of the personal information protection manager: Weekdays 10:00 to 19:00. Saturdays, Sundays, and public holidays are closed.
Users may contact the personal information protection manager and responsible department regarding all inquiries, complaint handling, and damage relief related to personal information protection arising from use of the Company's services (or business). The Company will respond to and process users' inquiries without delay.

This Policy is effective as of May 1, 2018.